What is Ragnetiq and what does it do?

Ragnetiq is a Slovak IT and AI company specializing in digital transformation for businesses. We develop AI chatbots with RAG technology, custom software and help companies automate processes using artificial intelligence.

What services does Ragnetiq offer?

We offer two main products: AI Assistant – an intelligent chatbot with RAG technology for 24/7 customer support, and Custom Software Development – web and mobile applications, API integrations and enterprise solutions. Both services include a free initial consultation.

Who are Ragnetiq's services designed for?

Our services are primarily designed for companies in Slovakia and Central Europe that want to improve their customer support, automate internal processes or need a custom software solution.

How can I start working with Ragnetiq?

Simply contact us via the contact form on our website, by email at info@ragnetiq.com or by phone. The first consultation is free – we'll analyze your needs and propose an optimal solution.

Is Ragnetiq's AI Assistant GDPR compliant?

Yes, all our solutions are fully GDPR compliant and in line with European legislation. Data is processed and stored on servers in the EU. We implement the highest standards of personal data protection.

Legal terms of service

Terms of Service

General terms and conditions for using Ragnetiq services

Last updated: January 30, 2026

1.Introductory Provisions 2.Definitions 3.Description of Services 4.Registration and Access 5.Usage Rules 6.Prohibited Activities 7.Payment Terms 8.Limitation of Liability 9.Intellectual Property 10.Service Termination 11.Final Provisions

1Introductory Provisions

These Terms of Service (hereinafter referred to as "Terms") govern the relationship between Ragnetiq s.r.o. (hereinafter referred to as "Provider", "we" or "Ragnetiq") and users of our services (hereinafter referred to as "Client" or "you").

By using any Ragnetiq services, you agree to these Terms. If you do not agree with the Terms, please do not use our services.

Provider Identification Details:

Company Name: Ragnetiq s.r.o.

Registered Office: Šurianska 2078/7, 942 01 Šurany

Company ID: 57 431 361

Registration: Commercial Register of the District Court Nitra, Section: Sro, File No. 68524/N

Email: info@ragnetiq.com

Phone: +421 904 603 171 / +421 902 502 402

2Definitions

For the purposes of these Terms, the following definitions apply:

Services - all products and services provided by Ragnetiq, including AI Assistant, Dashboard and custom software development
Client - a natural or legal person who uses Ragnetiq Services based on a contract
User - a person who uses the Services on behalf of the Client
AI Assistant - an artificial intelligence chatbot solution provided as a service (SaaS)
Dashboard - a web application for managing and analyzing the AI Assistant
Content - any texts, data, information or materials uploaded by the Client to the system
Subscription - a recurring payment for using the Services

3Description of Services

Ragnetiq provides the following services:

AI Assistant (Chatbot)

Intelligent chatbot solution for customer support, available 24/7. The service includes custom design, integration with the Client's website, database management and access to the Admin Dashboard.

Custom Software Development

Websites, mobile applications, enterprise systems and AI automations. Terms for individual projects are defined in an individual contract.

Dashboard

Central overview of all metrics, analytics and AI Assistant management in real time.

4Registration and Access

Access to Services (Dashboard, AI Assistant management) is provided exclusively based on a contractual relationship with Ragnetiq.

Access Credentials:

Login credentials are generated by Ragnetiq and provided to the Client after signing the contract. The Client is responsible for the safe storage of these credentials and must not share them with third parties.

The Client is responsible for all activities performed under their access credentials
In case of suspected unauthorized access, the Client is obliged to immediately inform Ragnetiq
Ragnetiq reserves the right to temporarily suspend access for security reasons

5Usage Rules

When using the Services, the Client agrees to:

Use the Services in accordance with these Terms and applicable legal regulations
Provide truthful and up-to-date information necessary for the functioning of the Services
Not use the Services in a way that could harm Ragnetiq or third parties
Inform Ragnetiq of any technical problems or errors
Operate the AI Assistant exclusively at the agreed location (website, application) specified in the contract

AI Assistant - important information:

The AI Assistant is a tool based on artificial intelligence. Although we strive for maximum accuracy, AI-generated responses may contain inaccuracies. The Client is responsible for verifying critical information provided by the chatbot to their customers.

6Prohibited Activities

The following activities are expressly prohibited when using the Services:

Prohibited Activities:

Spam and Bulk Messages: Using the AI Assistant to send unsolicited messages
Illegal Content: Uploading or generating content that violates the laws of the Slovak Republic and the EU
Harmful Content: Attempts to generate harmful, hateful or misleading content
Unauthorized Use: Operating the AI Assistant at a location other than contractually agreed
Code Copying: Copying, reverse engineering or modifying the source code of the Services
System Overloading: Intentional overloading of infrastructure or DDoS attacks
Unauthorized Access: Attempts to access data of other Clients or Ragnetiq systems

Consequences of Violation: In case of violation of prohibited activities, Ragnetiq reserves the right to immediately suspend or terminate the provision of Services without entitlement to a subscription refund.

7Payment Terms

AI Assistant - subscription:Monthly Subscription: Billed monthly in advance, commitment on a monthly basis
Annual Subscription: Billed annually in advance with a discount, 12-month commitment
One-time Setup: Fee for chatbot setup and configuration

Service prices are listed in the price list on the website or in an individual contract
All prices are exclusive of VAT unless stated otherwise
Invoices are due within 14 days of issue unless otherwise agreed
In case of late payment, Ragnetiq reserves the right to suspend the provision of Services

Refunds: Ragnetiq does not provide a money-back guarantee. In case of dissatisfaction, please contact us and we will try to find a solution.

8Limitation of Liability

Ragnetiq makes reasonable efforts to ensure the smooth operation of Services. However, we do not guarantee uninterrupted availability of Services, which may be affected by technical outages, maintenance or circumstances beyond our control.

Important Notice:

Services are provided "as is" without any express or implied warranties
Ragnetiq is not liable for indirect damages, lost profits or data loss caused by the use of Services
The maximum amount of damages is limited to the amount of subscription paid for the last 12 months
AI-generated responses may contain inaccuracies - Ragnetiq is not liable for decisions made based on these responses

Availability: We strive for maximum availability of Services, but we do not guarantee a specific SLA level. Availability conditions can be individually agreed upon in the contract.

9Intellectual Property

Intellectual property ownership rights are divided as follows:

Ragnetiq Ownership:

All rights to software, source code, algorithms, design and technologies of the Services (including AI Assistant, Dashboard and all components) remain the exclusive property of Ragnetiq.

Client Ownership:

The Client remains the owner of all data, content and information uploaded to the system for the purpose of configuring the AI Assistant.

The Client may not copy, modify or distribute the source code of the Services
Use of the Ragnetiq logo and name requires prior written consent
For custom software development, ownership rights are defined in an individual contract

10Service Termination

The contractual relationship may be terminated in the following ways:

Monthly Subscription: By notice at the end of the current billing period
Annual Subscription: By not exercising the option for automatic renewal before the period expires
Immediate Termination: In case of a serious breach of Terms by the Client
Mutual Agreement: At any time based on a written agreement of both parties

After Service Termination:

After termination of the contractual relationship, all Client data will be deleted or anonymized in accordance with GDPR within 30 days. Upon request, the Client may be provided with an export of their data before deletion.

11Final Provisions

Governing Law:

These Terms are governed by the laws of the Slovak Republic. Any disputes will be resolved primarily through amicable means, and in case of failure, by the competent court of the Slovak Republic.

Changes to Terms: Ragnetiq reserves the right to change these Terms at any time. We will inform you of changes by email at least 30 days in advance.
Severability: If any provision of the Terms becomes invalid, the remaining provisions shall remain in effect.
Entire Agreement: These Terms together with the contract constitute the entire agreement between the parties.
Assignment: The Client is not entitled to assign rights and obligations from these Terms without prior consent of Ragnetiq.

Slovak Law