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AI Assistant for EXIsport: 4 markets with 93.8% success rate

EXIsport

Key Results

962

queries resolved

93.8%

query resolution success rate (only 6.2% handled by operator)

338

targeted product recommendations with product click-through rate up to 50%

80+

hours of support team time saved (avg. 5 min. per query)

About the EXIsport Project

For leading sports equipment retailer EXIsport, we deployed an autonomous Ragnetiq AI shopping assistant across 4 markets (SK, CZ, HU, EU). The goal was to eliminate routine customer support workload while proactively recommending products during the purchase process.

Key Benefits & Results

  • ✓
    Support Team Relief: The assistant autonomously resolved 962 queries across 422 conversations with a 93.8% success rate, escalating only 6.2% of cases to a human operator.
  • ✓
    High Purchase Intent: As an online salesman, the AI provided 338 targeted product recommendations with an average CTR of 33.7% (39.9% in Slovakia, up to 50% in Hungary).
  • ✓
    Mobile Efficiency: 93% of interactions took place on smartphones, where the AI assistant significantly sped up the product search and replaced tedious manual filtering.
  • ✓
    Complete 24/7 Support: EXIsport gained scalable support in 4 languages available 24/7, immediate live support cost savings, and a new high-converting sales channel.
EXIsport AI Asistent
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